Delta received a call mid-afternoon last Friday with an emergency need for six obsolete, Modicon B246 output modules. Our stock was checked and there were plenty of these units in stock. However, these units have a very high failure rate component in them, so each unit would need to be properly tested before we could ship them overnight to the client. The latest that we could have them ready to ship was 6:00. It was already 3:00. As luck would have every unit had at least one of these components bad. A quick triage was performed to determine which units could be repaired the quickest. We informed the client that all of these units needed repair. The client said that they could live with just 4 units overnight and the remaining two on Monday. Our repair technicians went to work. They repaired and tested four of the units. They were packed up and shipped in time. The client received the units early the next morning and they kept his equipment in production. This is the type of service that Deltas’ clients have come to depend upon when they need it most!

B246